Privacy Policy

Overview

This Privacy Policy describes how Big City Readers collects, uses, and shares personal information when you visit BigCityReaders.com, purchase a course or resource, or otherwise interact with our site (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages you view, what website or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

  • "Log files" track actions on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

When you enroll in a course, register for a workshop, or purchase a printable resource through the Site, we collect certain information from you, including your name, email address, billing address, and payment information. We refer to this information as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

How Do We Use Your Personal Information?

We use Order Information to fulfill orders placed through the Site, including granting access to purchased courses, processing payment, and providing order confirmations and receipts. We also use Order Information to:

  • Communicate with you about your course access, workshops, or account;

  • Screen orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information about our courses, workshops, or other resources.

We use Device Information to help screen for potential risk and fraud, and to improve and optimize the Site, including generating analytics about how visitors browse our blog and course pages and assessing the performance of our marketing efforts.

Sharing Your Personal Information

We share your Personal Information with select third parties to help us operate the Site and deliver our courses and resources to you. We use ThriveCart to process orders and payments, so when you make a purchase, your payment information is collected and handled directly by ThriveCart. We also use course hosting platforms and email service providers to deliver your course access and communicate with you.

We also use Google Analytics to help us understand how visitors use the Site. You can learn more about how Google uses your Personal Information at google.com/policies/privacy, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Advertising

CMI Marketing, Inc., d/b/a Raptive (“Raptive”) is a service provider of this Site for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive's data usage, click here: raptive.com/creator-advertising-privacy-statement.

Behavioral Advertising

As described above, we use your Personal Information to provide you with advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of many of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Children's Privacy

Big City Readers courses and resources are designed for children to use together with a parent, guardian, or educator, but the Site itself is intended for use by adults who register for and purchase our courses and resources. We do not knowingly collect Personal Information directly from children under the age of 13. If you believe a child has provided us with Personal Information, please contact us using the information below so we can remove it.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

If you are a European resident, we process your information in order to fulfill contracts we may have with you (for example, if you enroll in a course through the Site) or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to the United States.

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at hello@bigcityreaders.com.